● Bookings taken by phone and re-keyed into dispatch
● Quotes that take hours to produce and lose the job
● Customers calling for status updates
● Driver communication over WhatsApp with no record
● Online booking and dispatch systems
● Driver and customer mobile apps with live tracking
● Fleet and job dashboards with reporting
● Instant quote engines and payment integration
● Local and national SEO plus Google Ads for booking-intent searches
● Voice AI taking bookings and quotes 24/7
● AI agent that produces quotes from emailed requests
● Document processing for delivery notes, PODs and invoices
● Automated status notifications by SMS and WhatsApp
[e.g. 'Booking system replaced phone dispatch; X% of bookings now online.']